Privacy Policy and protection of personal information

Thank you for visiting the LoulouBus. website and reading its privacy policy (hereinafter the Policy).

By browsing our website or using our systems or services, you acknowledge that you have read and understood this policy and consent to the processing of your personal data and information in accordance with this policy, where applicable.

This privacy policy is composed of the following elements:

  1. Objectives of the privacy policy / scope and application
  2. Why we collect your information / Effective date
  3. Consent procedures / method of obtaining consent
  4. Purpose of data collection / use of collected information
  5. Purposes of data processing / storage of information
  6. Personal information collected / data security
  7. Treatment processes used / communication of information
  8. Terms and conditions, control of personal information / compliance and enforcement,
  9. Reasons for sharing personal information with third parties / commercial transfer
  10. Use of cookies and similar technologies / your rights and choices
  11. Retention of personal information.
  12. Privacy Officer


1. Objectives of the privacy policy / scope and application

Respect for privacy and the protection of personal information are essential to us, which is why, through this Policy, we intend to protect personal information in accordance with applicable laws.

To ensure this protection, LoulouBus. will only collect, process and share personally identifiable information with the consent of the individual, unless permitted or required by law, in which case your consent will not be required.

The purpose of the Policy is to inform users of the purposes and manner in which LoulouBus. or anyone acting on its behalf, will collect and use their personal information. It is intended to be in plain language to ensure informed consent from users.

For the purposes of this Policy, "personal information" means any information about an identifiable individual or information that allows an individual to be identified. Wherever possible, we will anonymize, pseudonymize and/or aggregate such information so that it no longer identifies an individual.


2. Why we collect your information / Effective date

Personal information is collected and used for the following purposes:

  • to enable you to access and use the service properly;
  • in order to process your requests, in particular requests for information and reservations;
  • to enable you to apply for a posted position;
  • to subscribe to our newsletter or an activity;
  • to deal with problems reported to us by you, including troubleshooting, support, optimization and reviews of website security breaches or to restore lost data;
  • in order to evaluate, optimize and improve the content and functionality of the website;
  • to communicate with you regarding a request you have made or your experience with our services or web site;
  • in order to offer you advertising content, in particular by "retargeting" (or "remarketing"), and to improve the content of our advertisements and our service so that they are better adapted or of interest to you;
  • in order to track your use of the website's functionalities.

We use personal information only for the purposes for which it was collected.


3. Consent procedures / method of obtaining consent

We are committed to obtaining consent prior to collecting personal information from an individual. Consent may be express or implied and may be provided directly by the individual or by his or her authorized representative.

We prefer to obtain express consent, whether verbally, electronically or in writing. However, implied consent may be reasonably inferred from a person's action or inaction. For example, providing a name and address to receive a publication, or a name and telephone number to obtain an answer to a question, is considered implied consent to the collection of information containing personal information. In determining the appropriate type of consent, we take into account the sensitivity of the personal information involved, the purposes for which it is collected and the reasonable expectations of a similarly situated individual.

When you access this service, your computer and our server automatically exchange data. This exchange is necessary for the server to send you a file compatible with the computer equipment you are using. The data exchanged is as follows:

  • identification of your Internet service provider;
  • your IP address (a numerical address that can be used to pinpoint the exact location of a computer connected to the Internet, e.g. 123.45.67.890);
  • the type of browser (e.g. Chrome, Safari, Firefox, Explorer) and operating system (e.g. Windows, Mac OS) you're using;
  • the pages you visit;
  • the date and time you access these pages;
  • the address of the referring site, if you access this site from another website.

Most information transmitted automatically between computers does not reveal your identity. It is only collected because of the technological requirements inherent in Internet browsing. We store this data for statistical purposes. It is used to count the number of visits and to identify the most frequently visited pages, the technology used by visitors, the addresses of referring sites and the country of origin of visitors.

 

Use of cookies

Cookies are used to facilitate navigation on the pages of this service. These cookies do not allow us to collect any personal information about you. You can set your browser to block cookies at any time. However, if you do so, you may not be able to use certain features of the site.

If you use a computer in a public place, or share a computer with other users, be sure to erase the traces of your browsing stored in the history before ending each session.

 

Use of Google Analytics.

On this site we use Google Analytics, a web analytics tool that uses cookies. Google Analytics collects information that is not of a personal nature, but rather statistical data in aggregate form, in order to analyze how visitors use the website.

 The information collected relates to your navigation on this site, which is stored on servers located in particular in the United States. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf.

The information collected by the tool includes, for example, the pages you visit, the date, time, duration and frequency of your visits, and the links you click on. The type and language of your computer's operating system, the name of your Internet service provider and your geographical location (region) are also part of the information collected. Your IP address is also collected, but anonymized (truncated) to ensure the confidentiality of your information. Anonymizing an IP address prevents the identity of an Internet user from being known through it.

Google will only use the information collected to produce statistics and reports on navigation on this site, which will enable Patrimoine culturel Vieux-Saint-Eustache to improve its electronic service provision. Google will not associate the information collected on this site with any other data held by Google.

If you wish, you can prevent Google from recording information about your browsing by installing the Google Analytics deactivation browser add-on on your computer.

 

Personal and confidential information

LoulouBus. may also collect certain personal information about you, which may include, as the case may be, your full name, postal address, e-mail address and telephone number, which you voluntarily provide when using the functionalities of the website, in particular when you apply for a job, register for an activity, subscribe to our newsletter or book a visit. The features we use mean that personal or confidential information about you is shared with our various service partners (web host, web developer, marketing agency, etc.). These partners will ensure the confidentiality of this information in accordance with applicable laws.

By using this service, you consent to the following information being exchanged between the service and our partners:

  • answers to questionnaires filled in by you (for example, your first and last name, telephone number, e-mail address, etc.);
  • your marketing preferences, for example, whether you wish to receive marketing communications or newsletters from us.

If we want to use personal information for a new purpose, we will describe the intended use and ask for consent again.

It may not always be possible, particularly in the case of government requests, to obtain consent for the collection, use or disclosure of personal information. We will never disclose such information other than in accordance with this Policy, except as required or permitted by law.


4. Purpose of data collection / use of collected information

Information is collected in accordance with the purposes and objectives set out in this privacy policy.

Here are some of the reasons we collect your personal information:

  • manage our relationship with you;
  • personalize the delivery of our products and services;
  • keep track of booking history and activity;
  • fraud prevention and risk management;
  • provide support and after-sales service for our products and services.

Marketing

You send marketing communications using the data you have provided to us if you have made a purchase from us or if you have expressed a genuine interest in making a purchase, and if you have not declined to receive marketing communications, to the extent permitted by applicable law.

You can ask us to stop sending you marketing communications at any time by clicking on the unsubscribe link at the bottom of each communication you receive.

If you choose not to receive any further marketing communications, we will continue to carry out our other relevant activities using your personal information, including sending you non-marketing messages, for example, booking or registration confirmation.

 

  • To provide products and services: We will collect and process the data and information necessary to fulfill our mission and contractual obligations.
  • To provide and improve these products and services: Data collected during your interactions with our services may be used to analyze and improve the operation of our products and services.
  • To develop new products and services and for AI: The data collected may be used in a research and development context to offer new products and services to our users, notably through advertising and marketing messages. In addition, collected and aggregated data may be processed by algorithms using artificial intelligence.
  • To offer personalized products and services: Collecting and analyzing the data generated by your interactions with our services enables us to develop and create products and services that are relevant to your expectations in terms of culture and entertainment, in particular in order to provide adaptation measures for customers who require them.
  • To evaluate the performance of products and services : Data is collected in order to obtain information on the advantages and disadvantages of our products and services, and to evaluate and resolve them if necessary, notably through surveys. This enables us to ensure the quality of our products and services, as well as promoting risk management.
  • To protect the privacy of our users. The data collected enables us to verify the identity and protect the privacy of people who communicate with us by telephone, electronically or otherwise.
  • To meet legal obligations. Data is collected to meet obligations arising from laws, regulations or international treaties.


5. Purposes of data processing / retention of information

LoulouBus. may collect personal information in various forms, but will do so only by lawful means and only for the necessary purposes disclosed to you, as described in this Policy, or as permitted or required by law. We retain personal information for a period of 2 years in accordance with the provisions of the law either for:

  • give you proper access to the service;
  • to meet your every need;
  • to achieve our stated goals;
  • offer its products and services;
  • comply with its legal obligations;
  • resolve disputes;
  • apply the terms of any agreements we may have with you.

Once this period has elapsed, we either anonymize the data or destroy it in such a way as to protect it from unauthorized access or disclosure.

The personal information collected, as well as its sensitivity, may vary depending on the context of the interactions between you and LoulouBus. This is why we must first inform you of the nature of the personal information we use.

We protect all personal information collected. Among the personal information that may be collected and used, we pay particular attention to :

Name and contact information. First and last name, e-mail address, mailing address, telephone number and other similar data used to contact you.

Proof of identity. Passwords, password hints and similar security information used to identify you and access your account.

Demographic data. Information about you, such as your age, gender, country and language of communication.

Payment data. Data required to process your payments, such as the number of your payment instrument (e.g. your credit card number) and the associated security code.

Subscription information. Information about your subscriptions to cultural events and company newsletters.

Images and sounds. Audiovisual data used to ensure the safety of our users, in particular on the sites of cultural events for which we are organizers or hosts.

Interactions. Data relating to your use of the websites, platforms and tools created. This is data that you provide in order to use the products. In other cases, such as error reports, this data is generated by us.

Other examples of interaction data we collect include:

Data on sites visited and usage. For example:

  • Payment and account history. Data on the items you buy and the activities associated with your account.
  • Problem resolution and support data. Data you provide when you contact LoulouBus. for assistance, including the products you use, and other information that helps us solve your problem.

Interests and preferences. Data on your interests and preferences, such as the artists or style of music that draws you to concerts, the types of exhibitions and cultural events that interest you, and the cities to which you are willing to travel to attend certain cultural events. Apart from the information you have explicitly provided, the other data we collect sometimes enables us to define or guess your interests and preferences.

Content consumption data. Data on multimedia content (e.g. TV, video, music, audio, books, applications and games) accessed through our products.

Searches and commands. Search queries and commands you use when using our website.

Textual, input and handwritten data. Textual, input and handwritten data and related information.

Location data. Data, which may or may not be precise, about the location of your device. For example, it is possible to collect location data from a device's IP address or from data in your account profile that indicates with less precision where you are, such as the name of a town or a zip code.

Other data. Other data provided when you use our website, in particular data from Google Analytics.

 


6. Personal information collected / data security

Provide our products and services. We use data to operate our products and services, and to provide you with rich, interactive experiences. All personal information and other data is stored on servers in Canada with high security safeguards, protected against improper use and access by unauthorized persons. We endeavour to maintain the necessary physical, administrative and technical security measures at our offices and information storage centers. Personal information is only made available to those individuals (employees or agents) who require access to this information in order to carry out their responsibilities.

We use reasonable means to protect the personal information you transmit to us when you use this Web site. Specifically, we use technical and organizational measures to protect your personal information against loss or theft, as well as against unauthorized access or disclosure, both internally and externally to our organization.

However, no security mechanism is perfect and you should be aware that there is always a certain risk of security breaches. Gestion Or Concept inc. declines all responsibility with regard to the fact that such information concerning you could be disclosed, except in the case of negligence on our part.

All data, including personal information, collected in connection with your use of the website is stored on servers located in Canada. However, such data may be processed by third-party service providers to LoulouBus. located outside of Canada in order to enable them to perform functions on our behalf. In the latter case, we take reasonable steps to ensure that such third parties are bound by appropriate safeguards.

For example, [SHOW EXAMPLE OF ORGANIZATIONAL DATA USE].

Product and/or service improvement. We use data to improve our products, in particular by adding new features or capabilities (error reporting when purchasing a ticket, or when consulting an online program, etc.).

Personalization. Some products include personalized features, such as recommendations that optimize your experiences and satisfaction. These features use automated processes to tailor your experiences based on the data we have about you, such as inferences we make about you and your use of the product, your activities, your interests, your location.

Development of products and/or services. We use data to develop new products. For example, we use anonymized or pseudonymized personal information to better understand our customers' needs.

Customer support. We use data to diagnose and resolve problems with products and/or services, restore access to your personal account, and provide other support and assistance services.

To help secure and resolve problems. We use data to help secure and resolve problems with our products and services. This includes using data to ensure the security of services offered to our customers, detecting malware and malicious activity, resolving performance and compatibility issues to help customers get the most out of their experience and informing them of updates to our products and services. This may include the use of automated systems to detect security problems.

Security. We use data to protect the security of our products and customers. Our security features range from preventing malware from running and notifying users when malware is detected on their device, to using video surveillance to ensure public safety at events.

Surveys and promotional communications. We use the data we collect to provide surveys and promotional communications. You can sign up for e-mail subscriptions, respond to surveys and choose whether or not to receive promotional communications from LoulouBus via e-mail, SMS, postal mail and telephone. For more information on how we manage your contact information, e-mail subscriptions and promotional communications, please see the Access and Control of Your Personal Information section of this Policy.

Relevant offers. LoulouBus uses data to provide you with relevant and important information about the products and services we offer. We analyze data from different sources to predict what information will be most interesting and relevant to you and communicate it to you in different ways. For example, we can predict your entertainment interests and suggest new activities that you might enjoy.

Advertising. LoulouBus uses data collected through its interactions with you, some of our products and on third-party websites to advertise our products and services, including on third-party websites. We may sometimes use automated processes to make advertisements more relevant.

Business transactions. We use data to process your transactions with us. For example, we process payment information to provide customers with product subscriptions and use contact details to provide products purchased in our online shops/ticketing.

Reporting and business operations. We use data to analyze our operations and improve decision-making. This enables us to make informed decisions and create reports on the performance of our activities.

Protection of rights and property. We use data to detect and prevent fraud, resolve disputes, enforce contracts and protect our property. For example, we use data to confirm the validity of tickets sold in order to combat fraud. We may use automated processes to detect and prevent activities that violate our rights and those of third parties.

Legal compliance. We process data to comply with the law. For example, we use the age of our customers to ensure that we comply with our obligations to protect the privacy of children or to ensure that the customer complies with the recommended age for the audience. We also process contact details and identifiers to help customers exercise their data protection rights.

Research. We use data to carry out research, in particular for scientific purposes and in the public interest, where permitted by law.

 

 
7. Treatment processes used / communication of information

LoulouBus attaches the utmost importance to the security of your personal information and undertakes to treat it in accordance with industry standards and norms, and solely for the purposes for which it is collected, as described in this policy or in a specific notice to that effect. However, given the security limitations inherent in transmission via the Internet, it is impossible to safeguard your personal information absolutely. Information transmitted to us is therefore ultimately at the user's own risk.

Service providers

We may use external companies and third parties to administer and offer services on our behalf, for example to ensure data processing and storage, to analyze the quality of customer service, to track and manage bookings and applications and recruitment, to offer marketing services, etc.).

 In this case, we take the necessary measures to ensure that these third parties have access only to the information that is necessary to carry out the agreed services, that they process your information only for the purposes that we have determined and that they have in place personal information protection measures that comply with applicable laws and allow them to respect the same conditions and the same level of protection as those set out in this policy.

Third-party applications and software

We use applications or software, for example, to register for activities, subscribe to our newsletter or make reservations. The information collected by the external developer (if any) depends on the features and functions offered by the application or software. In some cases, the developer receives no personal data. In other cases, the developer receives personal data solely for the purpose of offering its services.

Hyperlinks and third parties

The website may contain sharing or publishing options or links to third-party websites or platforms. By using or activating these links or features, you leave our website and your browsing becomes subject to the terms of use and privacy policy of these third parties.
We have no control over these third-party platforms, and the fact that they are listed on the website does not make us liable in any way.

 


8. Terms, control of information / compliance and enforcement

LoulouBus ensures that all personal information in its possession is as accurate, current and complete as necessary for the purposes for which it is to be used.

You have the right to request access to your personal information for verification purposes and to request a correction if your personal information is inaccurate. If you believe that your personal information is inaccurate, or if you wish to access your personal information, you may make a request using the contact information provided at the end of this Policy.

To the best of our ability, we will provide you with timely access to your personal information. However, for security reasons, we may need to verify your identity.

There may be circumstances where we will not be able to provide you with access to your personal information. For example, where access may lead to the disclosure of another person's personal information and that person refuses to consent to the disclosure, or where legal restrictions apply. If such a situation arises, we will advise you of the reason why we cannot provide you with access to your personal information.

If your request concerns data appearing on third-party web pages or platforms, please contact these third parties directly.

We may disclose information about you to government, law enforcement officials or private parties as required by law, and disclose and use such information as we deem necessary and appropriate to:

  • comply with applicable laws, lawful requests and legal proceedings, including responding to subpoenas or requests from government authorities;
  • apply the general conditions governing our products and services;
  • protect our rights, our privacy, our safety, our property or yours or that of others;
  • protect against, investigate and deter fraudulent, harmful, unauthorized, unethical or illegal activities


9. Reasons for sharing personal information with third parties / commercial transfer

We do not share your personal information with companies, organizations, or individuals outside of LoulouBus with the exception of our authorized suppliers and partners who need access to the information for the purposes listed in this policy and within the limits of this policy, as well as in the following cases:

  • With your consent.
  • For storage on cloud servers, in which case personal information may be transferred to third-party jurisdictions. Please note that we only retain the services of reputable companies with privacy policies.
  • For external processing purposes: We transfer personal information to other companies or trusted persons who process it on our behalf, on our instructions, in accordance with this privacy policy, with a level of data security at least equivalent to our own and in compliance with any other appropriate security and confidentiality measures.

In particular, we use the services of third-party suppliers to pool, clean and analyze data in the cultural sector so that they can add value to this data and develop tools for the benefit of the public or players in the sector. To this end, these suppliers process the information provided as follows:

The data is first prepared, then sorted so that it can be used.

From the prepared data, the supplier creates global statistics containing general, non-personal information, sometimes combined with data from similar sources. This pooled data is then used to draw up global statistics such as origin analyses (mainly via zip codes), seasonality analyses or price analyses (shopping basket type).

These data are then enriched in two different ways. The first is enrichment using freely available third-party data, such as Census socio-demographic data by postal code. The second process is called inferential enrichment. Inferential enrichment consists, for example, in the case of a ticket purchased at the "under 25" fare, in deducing that the individual concerned is under 25.

  • For legal reasons: We transmit personal information outside our company if access to it is necessary to comply with applicable laws and regulations.

LoulouBus will not sell or rent your personal information to third parties.

LoulouBus may sell or transfer some or all of its business or assets, including your personal information, as part of a business transaction (or potential business transaction) such as a merger, consolidation, acquisition, reorganization or sale of assets in bankruptcy, in which case we will use reasonable efforts to require the recipient to comply with this policy.

 


10. Use of cookies and similar technologies / your rights and choices

LoulouBus may use cookies, web beacons, web beacons, web beacons, log files or other technologies to collect certain personal information about visitors to our Web sites, as well as about the recipients of our newsletters, invitations and other communications. Cookies are pieces of information transmitted by the server to the browser during a visit to the Web site that uniquely identify the current connection. This data may include information such as your Internet Protocol (IP) address, browser type, browser version, the pages of our site you visit, the time and date of your visit, the consultation time and any other statistics.

Cookies are used to retrieve search history and shopping baskets (e.g. ticket purchases) related to the session, to facilitate the user's online browsing experience. It is important to note that, depending on the settings you have chosen, activating the cookies option may allow other servers to install cookies on your system. You can set your browser to notify you of the presence of cookies, giving you the chance to decide whether or not to accept them.

Please note that our website may contain links or references to third party websites. This policy no longer applies when you leave our website and LoulouBus is not responsible for the collection or processing of personal information by these third parties or via these external sources. You may choose not to provide us with your personal information. If you choose not to provide the requested information, you may, in some cases, no longer be able to use certain features of the website and therefore we may not be able to provide you with products or services. For example, we may not be able to process your reservation.

To consult, modify or delete your information
You may contact us directly to ask to consult, modify or delete the information we hold on you.


11. Retention of personal information.

LoulouBus keeps the data collected for different periods of time, depending on its nature and its usefulness in offering our products and services. During the retention period, LoulouBus takes physical and technical measures to ensure the security of data containing personal information.

The main places where personal information is stored are in cities where LoulouBus has offices or facilities and in cities where WebLoft has servers containing data collected by LoulouBus.

Personal information may be stored outside the country in which you live, if a third-party supplier or other entity to whom we disclose personal information in accordance with this Policy is located outside the country. In such cases, personal information may be subject to the local laws of the countries or territories in which the information is collected, used, disclosed or stored, and may be accessible to the governmental and law enforcement authorities of those countries or territories.

Once the retention period has expired, personal information is destroyed. Only statistics or reports containing de-identified and anonymized data may be retained for extended periods of time.

We reserve the right to change this policy at any time. In the event of an update to this policy, the date will be modified and the updated version will be posted on our website.

 


12. Privacy Officer

Changes to these rules :

We make changes to this Privacy Policy from time to time. Any reduction in your rights under this Privacy Policy will not be implemented without your express consent. We will always indicate the date on which the latest changes were made and allow you to access archived versions for review. If the changes are significant, we will publish a prominent notice on our website (including, for certain services, via e-mail notification).

If you have any questions, comments or complaints about this policy, you can contact the person responsible for ensuring compliance with this privacy policy:

LoulouBus
E-mail: go@louloubus.com