Terms and conditions of use of Loulou Bus

Les Promotions Zone inc. operating under Loulou Bus and Louloubus.com owns and operates the website located at https://www.louloubus.com/ and the mobile application louloubus.com and the "service" defined below. These terms of use apply to all users of the website and the application, including users who download documents from the website or the application, users who use the services and users who simply consult the content of the website or the application or who are available through them ("you" / "users").

By using the website and/or the application and services, or directly with a representative, you indicate your acceptance of these Terms of Use and our Privacy Policy. If you do not accept these terms of use, then do not use this website or any of its content or services. These terms of use may be changed or updated by louloubus.com from time to time without notice and the terms of use may have changed since your last visit to this site. It is your responsibility to review these terms of use for any changes. Your use after any modification or update of these terms of use signifies your consent and acceptance of these revised terms. Any new features that may be added to this website from time to time will be subject to these terms of use unless otherwise specified. You should visit this page periodically to review these Terms of Use.

If you are accepting these Terms of Use on behalf of a company or other entity, you represent and warrant that you have the right and authority to enter into these Terms of Use on behalf of such company or entity and to bind such company or entity to these Terms of Use.

In order to use the Services, you may be asked to register for an account and provide certain information, including personal information. Any personal information you provide will be treated in accordance with the terms of our Privacy Policy which is incorporated by reference into the terms of this Agreement.

Loulou bus offers a reservation service for one or more private buses with a so-called "charter" driver, which are only made available to you and the people you invite to join you ("guests").

The following provisions apply to the charter bus rental service:

Request a quote for the rental of a bus :

You must register and open an account before or during the booking process, you can request to rent a bus directly on the website or by speaking with one of our customer representatives using the contact details on the website. You will be asked to provide us with the relevant information for each trip. We will then provide you with a quote for the private bus trip or, if there are several, for each trip, as well as the associated details. If we cannot meet your requirements for that trip, we will try to inform you as soon as possible. We do not guarantee that we will be able to provide you with a quote for all trips.

If you choose to accept a quote for the rental of a bus, you must confirm the quote within the time frame and in the manner indicated in the quote. If you do not accept the bus rental quote by the time and in the manner indicated, the quote will be cancelled.

Payment of bus rental reservations :

If you have accepted a bus rental quote, we will send you an invoice in accordance with the conditions set out in the quote. You must pay this invoice in accordance with the payment terms set out below. If you fail to do so, this rental bus trip may be cancelled without any further liability to you. Notwithstanding such cancellation, you may still be required to pay a non-refundable fee as set out below.

Payments by credit card or bank transfer. A first deposit must be made upon acceptance of the quote. Balances must be received and processed no later than 30 days prior to the start date of the trip. You must provide your credit card details at the time of booking and (subject to the following) you may choose to pay at the time of booking or at a later date up to 30 days prior to the travel date. If you have not made other choices regarding the date of payment, louloubus.com will deduct payment for a trip 30 days prior to the date of travel without further authorization from you. When a trip is booked within 30 days before the date of the trip, the invoice must be paid in full when the invoice is issued. If payment is not received and processed in full by the due date, louloubus.com reserves the right to cancel the trip. (Credit card refunds can take between 3 and 5 business days to be processed by your credit card processor and posted to your account).

Payments by cheque. Cheques must be received no later than 30 days prior to the start date of the trip. If no payment is received, louloubus.com may charge the payment to the credit card details provided or the customer will be informed that if the balance is not paid within 2 days by cheque or credit card, louloubus.com reserves the right to cancel the trip. Cheques returned by a bank (whether due to insufficient funds, stop payment or other reasons) will result in an administrative fee of $30.

Interest on late payments. Without limiting its right to cancel any loulou bus reservation in case of non-payment, louloubus.com may, at its discretion, temporarily waive its right to cancel and impose the provisions of this section. In the event of non-payment in full by the due date of the invoice, and if louloubus.com waives its right to cancel the reservation, interest of 10% will be applied to the outstanding amount. Every two weeks, 10% compound interest will be added to this amount until full payment is received. Late payments must be made by credit card or bank transfer.

Last-minute reservations. Louloubus.com offers the possibility to rent a bus if the departure date is less than 5 working days from the reservation. Please note that these trips are treated differently and require full payment in advance with no guarantee that service will be provided. All bus rental quotes given for these types of trips are subject to louloubus.com being able to find a bus operator capable of completing the quote, and may be subject to additional fees or other changes or restrictions depending on which bus operator agrees to provide the service. We will notify you of these additional charges and any other restrictions (if any) as soon as we have confirmed with the bus operator, or otherwise confirm the terms of the original bus rental quote. Any additional charges will be passed on to you, the customer, and must be paid before the service can be provided. If the customer refuses to pay the additional amount, louloubus.com reserves the right to cancel your booking and will refund any funds already paid according to our refund policy.

Changes before departure :

You can submit requests to change any bus rental reservation you have requested prior to your departure. Louloubus.com may accept or reject such a request at its discretion, and any acceptance will be subject to payment of an additional fee. Such a change may result in an increase in the bus rental fee plus a standard administration fee of $25, which will be charged to you and must be paid in accordance with the bus rental payment terms set out above. Any change made within 72 hours prior to the start of the trip will be subject to a late fee of $50 per change, in addition to any increase in cost.

In the event of a change in the number of vehicles reserved, a fee may be charged based on the number of vehicles cancelled and the delay.

Should the number of vehicles increase, Loulou Bus cannot guarantee availability or the same price for the additional vehicles requested.

In the event of a change of date for the requested service, Loulou Bus cannot guarantee price and availability.

Accuracy of information. You must ensure that the information you provide when using the Loulou Bus service is true, complete and accurate. If this information is not true, complete and accurate, we reserve the right to cancel the booking at our discretion or at the discretion of the bus operator and to retain the full amount of any payment made by you. Non-exhaustive examples of such a cancellation include, without limitation, where the number of guests exceeds the number stated at the time of booking or where the destination or route differs substantially from that stated at the time of booking.

Reservations are calculated on the basis of time and mileage. The hourly cost is calculated from the requested departure time to the last drop-off time. The price quoted is based on the information or itinerary we receive from you if you use this service. You must send us an accurate and detailed itinerary of your trip at least 14 days prior to your departure date to the email address indicated in the quotation or order confirmation, or as otherwise communicated to you from time to time.

The driver's accommodation is at the expense of the client for stays of 2 days or more. When a room is required for the driver, it must be single occupancy, clean and of good quality. If you have more than one bus, each driver must have a room.

The carrier reserves the right to apply a fuel surcharge if the price of gasoline increases significantly. This surcharge will be billed to the customer of Loulou Bus.

Changes and Fees After Departure:
Prices do not include parking fees, tolls or additional charges for changes in the scope of services that result in additional mileage or driving hours. Additional charges will be billed to the customer. The customer authorizes Loulou Bus to charge one of the above-mentioned additional fees on the credit card on file and the customer agrees to pay all such fees. We will inform you in writing or by telephone of these additional charges as soon as possible. You hereby explicitly agree that any communication relating to the amounts due will be made by email or telephone, as you have provided to louloubus.com. Such communication may be made by louloubus.com, or by any person on its behalf, including, but not limited to, a third party collector.

Changes to the itinerary:
Changes to the itinerary will be respected to the extent that they comply with the laws and regulations in force regarding the driver's driving hours. Changes must be consistent with the itinerary and not result in additional mileage. If not, additional charges may apply. The driver reserves the right to refuse requests for changes.

Overtime:
The carrier reserves the right to charge overtime if the working time exceeds the hours stipulated in the contract. If the overtime requested exceeds the time allowed according to the law on driving hours, a change of driver will be made at the customer's expense.

Tipping:
Tipping is at the discretion of the customer and can be added to the bill. We suggest 10% of the bill or from 3 to 5$/per person/per day. The driver must not solicit passengers under penalty of penalty.

Cancellation by the client :

All types of coaches:
100% refund for cancellations made 31 days or more prior to travel.
50% refund for cancellations made between 30 and 14 days prior to travel.
No refund will be given on service charges or cancellations made 13 days or less before the trip. (Unless otherwise indicated on the invoice).

School bus: 100%
refund in case of cancellation 8 days or more before the start of the trip. 50% refund on cancellations made between 7 days and 3 days before the start of the trip. No refund will be given for service charges or cancellations made 72 hours or less before the start of the trip.

In the case of rental of more than one bus or coach, charges may apply if there is a reduction in the number of buses. In the case of an increase in the number of buses, Loulou Bus cannot guarantee price and/or availability.

Compensation:
Claims for reimbursement or compensation must be submitted within 15 days of the date of completion of the trip concerned (or, in the case of cancellation of the trip, the date of cancellation).

Conditions and guidelines for user conduct :

By using the Services, you agree that you and each of your guests will:
treat the bus driver, other passengers and any other user of the Services with whom you interact with with respect and not engage in conduct that is threatening, violent, discriminatory, hateful, disruptive, offensive, obscene, harassing or otherwise harmful to other users, third parties or the public. We reserve the right to terminate your access to the Services and take appropriate legal action if you fail to comply with these requirements or the restrictions set out below;

Act honestly and in good faith and in a manner that will not harm the goodwill or reputation of Loulou Bus.

Comply with these terms and all applicable laws and regulations at all times during engagements and other transactions with Loulou Bus.

The driver is the master on board and at his discretion may refuse to let you or your guests get on or off the bus if you or they : engage in harassing, discriminatory, violent, hateful, offensive, obscene or otherwise harmful behaviour, including, without limitation, any physical act of violence and/or verbal threats; or smoke, drink or take drugs on the bus; or are intoxicated or otherwise under the influence of drugs or alcohol ; or for any other reason the Driver deems reasonably necessary to protect the safety of other passengers, the Driver, or any other third party; or are carrying or have in their possession any illegal, restricted or harmful substances or property, including, but not limited to, narcotics, firearms and other weapons.

Number of passengers:
The number of passengers may not exceed the maximum number indicated on the bus.

Delays, delays:
Loulou bus and the carrier, will not be held responsible for delays caused by accidents, breakdowns, poor road conditions, snowstorms, detours, traffic congestion and any conditions beyond its control. To the extent possible, it will follow the planned route, but cannot guarantee that deadlines will be met. Should the operator judge that circumstances jeopardize the safety of its passengers, the operator will not be held responsible for any damage caused.

Personal belongings :
Loulou Bus and the carrier will not be held responsible for items lost or stolen during the trip.

Audio/Video Equipment :
Most coaches are equipped with monitors and video equipment for the enjoyment of our customers and we make sure that they are functional. However, should this equipment fail to function, no compensation will be given.

Tipping:
Our policy on tips, in whatever form, states that the payment is at the discretion of the customer based on the service rendered. Under penalty of disciplinary measures, the driver may not solicit tips.

Consumption on board the coach :
No occupant of a road vehicle may consume alcoholic beverages on board. The occupant who does not respect this rule commits an offence and is liable to a fine (articles 443 and 511 of the Quebec Highway Safety Code). The customer must also follow the rules of any other province as it is required and will be solely responsible for any fines if applicable.

The client is aware that drivers are subject to the regulations on driving and working hours as provided for operators of heavy vehicles by the road safety code, i.e. the road safety code;

In Canada: Regulatory
requirements in Canada. The on-duty time limit per driver is 14 hours per day. On-duty time is defined as the time spent preparing the vehicle before departure, driving the vehicle, waiting for passengers while they are engaged in tour program activities, etc. Of these 14 hours on-duty time, the maximum driving time is 13 hours. A driver must end his or her work day no later than 16 hours after starting it. Within a 24-hour period, the driver must take a 10-hour break. The working day must include two hours off-duty, with each rest period lasting at least 30 minutes. A rest period of 8 hours is mandatory before the start of a new shift. On-duty time includes everything from pre-departure procedures and paperwork to driving to the point of departure and returning to the garage at the end of the shift.

In the United States:
The driver can drive for a maximum of 10 hours and his shift is a maximum of 15 hours. This must be followed by a mandatory rest period of at least 8 hours.

Law 430 concerning the owners and operators of heavy vehicles involves intermediaries in transport services. Definition: "any person who, in return for payment, directly or indirectly enters into a transaction between third parties having for object the transport by heavy vehicle, of a person or property".
An intermediary in transportation services who falsely declares that he is registered on the list of the Commission des transports du Québec or who offers his services without being registered, or an operator who enters into a contract of which an intermediary in unregistered service is a member, is guilty of an offence and is liable to a fine.

Permits and Insurance:
The lessee must ensure that he or she has all necessary permits and insurance in order to be in good standing for the purpose of the rental. E.g.: travel agent's or transportation intermediary's license.

Force majeure:
Loulou Bus is not liable to the customer for any delay or non-performance to the extent that it is due to unforeseen circumstances or causes beyond its reasonable control, including but not limited to the actions of the vehicle operator, illness of the driver, or other regulatory compliance, force majeure, wars, terrorism, riots, embargoes, acts of civil or military authorities, fires, floods, accidents, mechanical breakdowns, road, traffic or weather conditions, work difficulties, civil unrest, strikes or any other cause or circumstance beyond the control of louloubus.com. All arrival and departure times are approximate and cannot be guaranteed. We are not responsible for subsequent connections of your trip. The company reserves the right to substitute equipment of equivalent capacity to qualified vendors in order to fulfill the charter confirmation agreement.

Damage on the bus:
You are responsible for all damage inside and outside the vehicle caused by you or one of your guests or (when renting a bus) incurred during the trip. If proof of damage or cleaning is provided by our suppliers, you will be responsible for 100% of the amount due. Additional charges will also be made for any cleaning services beyond what is usual and customary. You will be responsible for the cost of replacing any item that cannot be satisfactorily cleaned or repaired.

Prohibited Items:
The following items and activities are prohibited at all times in louloubus.com partners' vehicles, unless you have received prior written permission from us: smoking; decorations; glass containers or barrels; alcohol, drugs or other intoxicating substances; flammable materials; grills running on butane or other fuels; guns, knives or any other weapons; and animals.

Content:
All information, data, text, software, music, sound, photographs, graphics, video, messages or other materials, whether publicly posted or privately transmitted on the Website by viewers or users in the Forums or otherwise ("User Content"), are the sole responsibility of such viewers or users. This means that the viewer or user, and not louloubus.com, is entirely responsible for any material uploaded, posted, emailed, transmitted or otherwise made available using the service. Louloubus.com does not control or actively monitor user content and, as such, does not guarantee the accuracy, integrity or quality of such content. Users acknowledge that by using the service, they may be exposed to offensive, indecent or objectionable material. In no event shall louloubus.com be liable in any manner whatsoever for any material, including, but not limited to, for any errors or omissions in any material or any defects or errors in any printing or manufacturing, or for any loss or damage of any kind incurred as a result of viewing or using any material posted, emailed, transmitted or otherwise made available via the service.

Restrictions on the content and use of the service by users. Louloubus.com reserves the right at any time (but shall have no obligation) to remove or refuse to distribute any user content and to license users or recover user names. We also reserve the right to access, read, preserve, and disclose any information that we reasonably believe is necessary to (i) satisfy any applicable law, regulation, legal process, or governmental request, (ii) enforce these Terms of Use, including investigating potential violations hereof, (iii) detect, prevent, or otherwise address fraud, security, or technical problems, (iv) respond to user requests for assistance, or (v) protect the rights, property, or safety of our users and the public.

Cancellation by loulou bus :

While we make every reasonable effort to ensure that we respect every loulou bus reservation, there are times when events beyond our control may require us to cancel a reservation. Accordingly, we reserve the right to cancel a bus rental reservation at any time. In the event that we cancel a bus rental reservation, our only liability to you will be a full refund of any amount paid by you for that bus rental reservation. We will have no other liability to you, whether for the costs of alternative arrangements, missed events or otherwise.

When using the website and/or the service, you must not :

Copy any content, unless you are expressly authorized to do so by these Terms of Use;

Upload, post, email, transmit or otherwise make available any material that is unlawful, harmful, threatening, abusive, harassing, tortuous, defamatory, vulgar, obscene, pornographic, libelous, invasive of another's privacy, hateful, or racially or ethnically objectionable, promotes criminal conduct, gives rise to civil liability, violates any law, or is otherwise objectionable;

You do not have the right to make available under any law or contractual relationship ;

infringes any patent, trademark, trade secret, copyright or other proprietary right of any party (including the right to privacy) ;

Is or contains unsolicited or unauthorized advertising, commercial solicitations, promotional materials, "junk mail", "spam", "chain letters", "pyramid schemes" or any other form of solicitation ;

Contains computer viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment or data or the Website or the functionality of any user or viewer of the Website or that invades a user's privacy; or

Contains false or misleading statements or creates an impression that you know is incorrect, misleading or deceptive, or any material that could harm or injure minors in any way;

Impersonate a person or entity or misrepresent an affiliation with a person or entity;

Forge headers or otherwise manipulate identifiers in order to disguise the origin of any material transmitted to or through the Website or impersonate any other person or organization;

Interfere with or disrupt the Website or servers or networks connected to the Website, or disobey any requirements, procedures, policies or regulations of networks connected to the Website, or probe, scan or test the vulnerability of any system or network or violate or circumvent any security or authentication measures;

Intentionally or unintentionally violate any applicable local, national or international law or regulation;

Collect or store personal data about other users or viewers ;

License, sell, rent, lease, assign, transfer, distribute, host or otherwise commercially exploit the Website; or

Modify, translate, make derivative works from, disassemble, decompile or reverse engineer any part of the Website, except to the extent that the foregoing restrictions are expressly prohibited by applicable law.

You also agree not to access the Website in a manner that makes greater use of the resources of the Website than would be the case for an individual person using a conventional web browser. Notwithstanding the foregoing, operators of public search engines may use spiders or other robots for the purpose of creating publicly accessible searchable indexes to the materials on this website.

Content licensing. By submitting, posting or displaying User Content on or through the Service, you grant us (and our agents) a non-exclusive, royalty-free license (with the right to sublicense) to use, copy, modify, transmit, display and distribute such User Content. Louloubus.com will not be liable for any use of User Content in accordance with these Terms. You represent and warrant that you have all right, power and authority to grant the rights granted herein to any User Content you submit.

End user license. With the exception of user content, this web site, and the information and materials contained herein, are the property of louloubus.com and its licensors, and are protected from unauthorized copying and dissemination by copyright law, trademark law, and other intellectual property laws. Subject to the terms of this Agreement, louloubus.com grants you a non-transferable, non-exclusive license to use the Website for your use (the "License"). Nothing in the Terms gives you the right to use the names, trademarks, logos, domain names and other distinctive features of louloubus.com without our prior written consent. You may not attempt to bypass or circumvent any rules or restrictions on the use of the Website. Any future version, update or other addition of functionality on the website will be subject to the terms of these terms.

Comments. If you provide louloubus.com with suggestions, comments, or other feedback regarding any aspect of the website and/or the service ("Feedback"), louloubus.com may use that Feedback on the website or in any other louloubus.com products or services (collectively, "louloubus.com Offers"). Accordingly, you agree that : (a) louloubus.com is under no obligation of confidentiality with respect to the Feedback, (b) the Feedback is not confidential or proprietary information of you or any third party and you have all rights necessary to disclose the Feedback to louloubus.com, (c) louloubus.com may freely use, reproduce, publish, license, distribute, and market the feedback in any louloubus.com offering, and (d) you are not entitled to receive any compensation or refund of any kind from louloubus.com or any other user of the website with respect to the feedback.

Advertising. You acknowledge and agree that the Website may contain advertisements. If you choose to have a commercial relationship with a person whose products or services may be advertised on the Website, you acknowledge and agree that such relationship is solely between you and such advertiser and you further acknowledge and agree that louloubus.com shall have no liability for any loss or damage you may suffer as a result of such relationship. You will be responsible for obtaining access to the Website and you acknowledge that such access may involve third party charges (such as ISP access or data charges). You will be solely responsible for such charges and for obtaining any equipment necessary to access the Website. It is your responsibility to ensure that any information or material downloaded from the website is free of viruses, worms, Trojan horses or other items of a potentially destructive nature.

Links and third party websites. This website (including user content) may contain links to other websites that are not owned or controlled by louloubus.com, including websites linked to events for which we provide transportation services. In no event shall any reference to a third party or a third party's product or service be construed as an approval or endorsement by us of that third party, product or service. Louloubus.com is also not responsible for the content of any linked website. All third party websites or services accessible from the website are subject to the terms and conditions of those websites and/or services and it is your responsibility to determine and abide by those terms and conditions. The presence on the website of a link to one or more other websites does not imply that louloubus.com endorses or accepts any responsibility for the content or use of such websites, and you hereby release louloubus.com from any liability and/or damages that may arise from your use of such websites or receipt of services from such websites.

Although louloubus.com does not prohibit links to third party websites and content, it does not wish to be linked to or from any third party website that contains, displays or transmits any of the content prohibited in section 3 of these terms of use.

Louloubus.com reserves the right to prohibit or remove (or require you to remove) any link to the website, including, without limitation, any link that contains or makes available any content or information of the foregoing nature, at any time.

Warning - louloubus.com is a travel agency and not a bus operator. Louloubus.com is based in Montreal, Quebec and is registered as a travel agency with the Office de la protection du consommateur (https://www.opc.gouv.qc.ca/). Louloubus.com arranges bus transportation offered by travel services with authorized independent bus operators. Louloubus.com makes reasonable commercial efforts to ensure that the bus operator provides bus transportation in accordance with the services and in a professional manner.

However, louloubus.com has no direct control over the acts or omissions of bus operators. Louloubus.com also has no control over events. In accordance with the law, you hereby agree and acknowledge that louloubus.com expressly disclaims all liability for any act or omission by any bus operator or event organizer or otherwise in respect of any event that may give rise to a claim by you, whether for personal injury, loss, damage or otherwise, and whether based on warranty, contract, tort (including negligence) or any other legal theory and that you shall hold louloubus harmless from any such claim.

Exclusion of representations, warranties and conditions. The web site, the service and all materials provided on the web site are provided "as is". Louloubus.com specifically disclaims all representations, warranties and conditions, express, implied, statutory, by trade, course of dealing or otherwise, including, but not limited to, any implied warranties of merchantability, non-infringement, title, satisfactory quality or fitness for a particular purpose. Any information or material downloaded or otherwise obtained through the use of the service is at your own discretion and risk and you will be solely responsible for any damage to your computer system or loss of data or other loss resulting from the download or use of such material. Loulou bus does not warrant, endorse, provide any conditions or representations, and assumes no responsibility for any product or service published or offered by any third party through the website or in connection with any website that may be reached through a link on the website or through a banner or other advertisement on the website. Loulou bus will not be a party to any transaction you may enter into with such third party. Louloubus.com will not be responsible for any content exchanged through the service or for any interactions or transactions between users.

Limitation of liability. In no event shall loulou bus be liable for any indirect, incidental, special, consequential, exemplary or other damages, including, without limitation, damages resulting from (i) your use or inability to use this website or the service, (ii) the cost of procurement of substitute goods, data, information or services, (iii) errors, mistakes or inaccuracies in the materials on the website, (iv) personal injury or property damage of any kind arising out of or in connection with your use of the service; (v) bugs, viruses, Trojan horses or any other files or data that may be harmful to computer or communications equipment or data that may be transmitted to or through the website, (vi) your interactions with other passengers or the driver, (vii) any loss you incur or costs or expenses you incur as a result of a refusal of bus service or your removal from a bus ; (vi) any errors or omissions in any material on the website or any other loss or damage of any kind arising out of or in connection with your use of the website.

These limitations apply even if louloubus.com has been advised of the possibility of such damages. Notwithstanding anything contained in this Agreement, louloubus.com's liability to you for any damages arising out of or relating to this Agreement or any services provided under this Agreement (for any cause whatsoever and regardless of the form of action), shall at all times be limited to the amount of (a) fifty ($50) ca. Or (b) the amount you paid Loulou Bus in the preceding 12 months (if any). The above limitations apply to the greatest extent permitted by law in the applicable jurisdiction.

Compensation. You must compensate and hold the bus. Com and its subsidiaries, affiliates, officers, agents and employees, without prejudice to any claims, actions, proceedings, demands, damages, losses, costs and expenses (including reasonable attorneys' fees), incurred in connection with : (i) any material submitted, posted, transmitted or made available by you through the Service; (ii) any interaction or transaction between you and any other user; and/or (iii) any violation by you of these Terms of Use, the rights of any third party or any applicable law or regulation.

Discharge. Because louloubus.com does not supervise or control interactions between users, and because louloubus.com does not filter or monitor events or trips, and because louloubus.com cannot guarantee the true identity, age or nationality of users, and because louloubus.com has very limited control, if any, over the quality, safety, morality, legality, truthfulness or accuracy of various aspects of the website and/or the application, you agree to assume all risks and you agree to release louloubus (and their officers, directors, shareholders, agents, employees, affiliates, subsidiaries and third party partners) (current and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, now and in the future, arising out of or in any way connected with your use of the website and the application, your dealings with third parties and the resolution of any disputes between louloubus users.com. You further waive all rights and benefits otherwise conferred by any statutory or non-statutory law of any jurisdiction that purports to limit the scope of any such release or waiver.

Termination. Louloubus.com may, under certain circumstances and without notice, immediately terminate your ability to access the website or parts of it. The cause of such termination shall include, but not be limited to, (a) violations or breaches of these terms of use or any other agreement you may have with louloubus.com (including, without limitation, non-payment of any fees owed in connection with the Website or otherwise owed by you to louloubus), (b) requests by law enforcement or other government agencies, (c) a request by you, (d) interruption or material modification of the Website (or any part thereof), (e) unexpected technical, security or legal issues or problems, and/or (f) participation by you, directly or indirectly, in fraudulent or illegal activities. Termination of your access to the Website may also include the removal of all or part of the materials you have downloaded from the Website. You acknowledge and agree that all terminations may be effected by louloubus.com in its sole discretion and that louloubus.com shall not be liable to you or any third party for any termination of your access to this website or for the removal of any materials downloaded by you from the website. Any termination of these terms of use by louloubus.com will be in addition to any other rights and remedies that louloubus.com may have.

Availability and updates. Louloubus.com may modify, suspend or discontinue this website at any time and for any reason or no reason, without notice. The website may be unavailable from time to time due to maintenance or malfunction of computer equipment or network or for other reasons. Louloubus.com may periodically add or update information and materials on this website without notice.

Security. Information sent or received over the Internet is generally not secure and louloubus.com cannot and does not make any representation or warranty regarding the security of any communication to or from the website or any representation or warranty regarding the interception by third parties of personal or other information. You are responsible for protecting the password you use to access the Service and you are responsible for all activities or actions that occur under your password. You agree to keep your password secure. Loulou Bus will not be liable for any loss or damage resulting from your failure to comply with these requirements.

General. These terms of use, together with any privacy policy that may be posted on the website, constitute the entire agreement between the parties relating to the website and the service and all related activities. These conditions of use may only be modified by a written document signed by both parties or by a new publication of these conditions of use by louloubus.com. If any part of these conditions of use is deemed illegal, null or inapplicable, that part will be considered deleted and will not affect the validity and applicability of the other provisions. The failure of louloubus.com to exercise or enforce any right or provision of these terms of use shall not constitute a waiver of such right or provision. Any waiver by louloubus.com of a right or provision must be in writing and will apply only to the specific instance identified in that writing. You may not assign the Terms of Use, or any other rights or licenses granted hereunder, whether voluntarily, by operation of law or otherwise, without the prior written consent of louloubus.com. We may assign these Terms of Use without limitation. These Terms of Use shall be governed by the laws of the Province of Quebec, without regard to its choice of law provisions. You irrevocably attorn to the exclusive jurisdiction of the courts of the Province of Quebec.

Warning - louloubus.com is a travel agency and not a bus operator. Louloubus.com subcontracts the bus transportation offered by travel services to authorized independent bus operators. Louloubus.com makes reasonable commercial efforts to ensure that the bus operator provides bus transportation in accordance with the services and in a professional and timely manner.

If you have any questions regarding these terms and conditions, please contact us at Go@Louloubus.com.

Terms of payment :

1) Standard customers: 25% deposit upon acceptance of the quotation by the customer. Balance payable 30 days prior to departure.
2) Privilege clients: 25% deposit upon acceptance of the quote and balance payable on the day of departure.
3) School clients: no deposit, payable 30 days after departure unless otherwise specified. (High season)

Cancellation:

Coach rental(s):
For any cancellation by the client 31 days or more before the departure date, no charge.
For any cancellation between 15 days and 30 days before the departure date, 50% fee.
For any cancellation less than 14 days prior to departure date, 100% fee.

School Bus Rental:
No charge for cancellations 8 days or more prior to departure date.
For any cancellation between 3 days and 7 days before the departure date, 50% fee.
For any cancellation less than 72 hours prior to the departure date, 100% fee.

Cancellations must be made in writing by email to Go@Louloubus.com.